01. Policy Overview and Scope
pulsegamesstudio("Company," "we," "us," or "our") may process personal information in connection with our mobile applications, games, related websites, customer support channels, events, communities, marketing pages, and ancillary features (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information.
This Policy is intended to function as a global privacy notice. It is drafted with Republic of Korea as the primary service-country and governing-reference point. However, where mandatory privacy or consumer-protection laws apply in your place of residence, those laws may supplement or override this Policy to the extent required.
Sections 13 and 14 contain additional regional disclosures for California residents and for EEA and UK users. If those sections apply to you, they supplement the rest of this Policy and prevail to the extent of any conflict.
02. Information We Collect
Please note that not all of the information listed below may be collected from every app or game.
Information You Provide Directly
We may collect information that you provide directly when you register, configure your profile, contact customer support, make purchases, participate in events, or use community features.
- Account and profile information, such as nickname, username, email address, login details, profile image, and age or date-of-birth information
- Customer support information, such as inquiry details, email or chat history, attachments, and device details needed to troubleshoot issues
- Transaction and payment-related information, such as order identifiers, purchase history, payment status, and refund request details
- Event and promotion information, such as survey responses and information required to deliver prizes or rewards
- User-generated content, such as posts, comments, messages, avatars, and community uploads where those features are available
Information Collected Automatically
When you visit, launch, or use the Services, we may automatically collect certain information for operations, security, analytics, and service improvement.
- Device and technical information, such as device model, operating system, app version, language settings, advertising identifiers, push tokens, IP address, and network information
- Log and usage information, such as access times, session details, gameplay or app progress, feature usage, crash logs, and diagnostic data
- Approximate location information based on IP address, or device-based location data where you have granted permission
- Security signals and technical logs used for fraud detection, cheat prevention, and abuse prevention
Information Received From Third Parties
We may receive limited information from third parties in connection with operating the Services.
- App marketplaces and platform operators, such as download platforms and operating system providers
- Social login or external account-linking providers
- Payment processors and payment service providers
- Analytics, advertising, attribution, and customer support tool providers
- Affiliates, co-promotion partners, and other lawful business partners
03. How We Use Information
We may use the information we collect to provide, operate, improve, and protect the Services, including for the following purposes.
- check_circleTo create accounts, authenticate users, verify identity, and manage account access.
- check_circleTo provide app or game functionality, maintain save data, and deliver content and features.
- check_circleTo process purchases, validate receipts, provide paid items or features, and handle refunds or billing inquiries.
- check_circleTo provide customer support, respond to requests, analyze errors, and resolve technical issues.
- check_circleTo send important operational communications, such as policy updates, security alerts, and service notices.
- check_circleTo analyze usage, improve quality, develop new features, test, and optimize the Services.
- check_circleTo personalize content, recommendations, events, and overall user experience.
- check_circleTo detect, prevent, and investigate fraud, cheating, spam, hacking, harmful conduct, or abuse of the Services.
- check_circleTo comply with legal obligations and to establish, exercise, or defend legal rights.
- check_circleWith your consent or where otherwise permitted by law, to provide marketing, promotions, or advertising measurement.
04. Legal Bases for Processing
Where applicable law requires a legal basis for processing, we may process personal information on one or more of the following grounds.
Contractual Necessity
Processing is necessary to provide the Services or fulfill our terms with you.
Consent
Where you have given permission for a particular purpose such as marketing or optional tracking.
Legitimate Interests
Such as improving the Services, enhancing security, preventing abuse, and operating efficiently.
Legal Obligations
Such as tax, accounting, consumer protection, regulatory response, or lawful requests.
Protection of Vital Interests
Where needed to protect the life, safety, or physical integrity of you or another person.
Legal Claims
Establishment, exercise, or defense of legal claims, including dispute resolution and rights enforcement.
06. International Data Transfers
To operate the Services globally, we may transfer, store, or process information in Republic of Korea and in other countries where we, our affiliates, or our service providers maintain facilities or servers. Those countries may have data-protection laws that differ from the laws of your residence.
Where required by applicable law, we may implement appropriate safeguards for international transfers, such as standard contractual clauses, transfer addenda, comparable contractual protections, internal access controls, data minimization practices, and technical or organizational security measures.
08. Third-Party Services
The Services may contain links to third-party websites, apps, payment pages, social-media pages, or other services. Those third parties operate independently from us and may have their own privacy policies and practices.
We are not responsible for the privacy, security, or data practices of third parties that we do not control. We use the following third-party services and SDKs in our App. Each service is subject to its own privacy policy.
Firebase
Analytics, crash reporting, authentication, and database. Collects usage data and crash logs.
Google Play Games
Achievement tracking, leaderboards, and cloud saves. Requires Google account sign-in.
AdMob
Ad delivery by Google. Collects advertising identifiers and usage data for ad targeting.
AppLovin
Monetization and ad performance metrics. Collects device and behavioral data.
Unity Ads
Video ad delivery and reward systems. Collects device identifiers and interaction data.
AppsFlyer
Attribution and marketing performance measurement. Collects install and event data to measure campaign effectiveness.
09. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Account Data
Account information may be retained while your account remains active. Deleted within 30 days of receiving a verified account deletion request.
Transaction Data
Transaction information may be retained as needed for accounting, tax, and dispute-resolution purposes. Financial records are typically retained for 5–7 years as required by law.
Gameplay & Analytics Data
Aggregated and anonymized data may be retained indefinitely for statistical purposes. Individual data is retained for 24 months.
Security & Fraud Prevention Logs
Customer-support records, fraud-prevention logs, and security logs may be retained for troubleshooting, abuse prevention, investigation, audit, and legal-compliance purposes.
When we no longer have a legitimate need to retain personal information, we may delete, anonymize, or securely isolate it. Immediate deletion may not always be possible because of backups, technical constraints, legal obligations, or fraud and security investigations.
10. Security
We strive to apply reasonable and appropriate technical and organizational safeguards to protect personal information. Such measures may include access restrictions, encryption for data in transit (TLS) and at rest, logging and monitoring, vendor diligence, and backup and recovery procedures.
However, no internet transmission or electronic storage method can be guaranteed to be perfectly secure. You are also responsible for following basic security practices, such as keeping credentials confidential, not sharing accounts, and taking care when interacting with suspicious links or messages.
11.Children's Privacy
Unless the Services are specifically designed for children, we do not knowingly collect personal information from users below the minimum age permitted by applicable law without appropriate parental or guardian consent.
If we learn that we collected information from a child without the required consent, we may delete the information or restrict its processing. Parents or legal guardians may contact us at privacy@pulsegamesstudio.com.
12. Your Rights and Choices
Depending on applicable law, you may have some or all of the following rights regarding your personal information.
- manage_accountsAccess & Portability: Confirm whether we process your personal information and request access or a copy.
- editCorrection: Request correction of inaccurate or outdated information.
- deleteDeletion: Request deletion or restriction of processing. See our Account Deletion page for details.
- blockOpt-Out: Object to certain processing activities or opt out of processing that may be considered targeted advertising, sale, or sharing where applicable.
- undoWithdraw Consent: Withdraw consent where processing is based on consent.
- flagLodge a Complaint: Lodge a complaint with a supervisory authority or another competent regulator where permitted by law.
We may need to verify your identity before responding to your request. To exercise any of these rights, please contact us at privacy@pulsegamesstudio.com.
13. California Residents (CCPA/CPRA)
This section applies only to California residents to the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA/CPRA"), applies to our processing of personal information.
Your CCPA/CPRA Rights
- visibilityRight to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purposes, and categories of third parties with whom we share it.
- delete_foreverRight to Delete: Request deletion of your personal information, subject to certain exceptions provided by law.
- blockRight to Opt-Out:Opt out of the sale or sharing of personal information. Some targeted advertising activities may constitute "sharing" under the CCPA/CPRA.
- balanceRight to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
How to Submit California Requests
California privacy requests may be submitted at privacy@pulsegamesstudio.com. We will respond to verifiable consumer requests within 45 days. If we need more time, we will notify you of the extension.
14. European Users (GDPR / UK GDPR)
This section applies to individuals in the European Economic Area and the United Kingdom to the extent that the GDPR or UK GDPR applies to our processing of personal information.
Data Controller
The data controller responsible for your personal data is pulsegamesstudio. Privacy contact email: privacy@pulsegamesstudio.com.
Legal Basis for Processing
Contractual Necessity
Account & Login Data (Firebase Authentication, Facebook Login, Google Play Games): Processing is necessary to provide the services you requested, including account creation, authentication, and gameplay features.
Legitimate Interest
Analytics & Crash Monitoring (Firebase Analytics, AppsFlyer): We have a legitimate interest in understanding how our App is used and ensuring its stability.
Legitimate Interest
Advertising SDKs (AdMob, AppLovin, Unity Ads): We rely on legitimate interest to deliver relevant advertisements that support our free-to-play service. You may opt out of personalized advertising through your device settings.
Your GDPR Rights
- swap_horizData Portability: Receive your personal data in a structured, commonly used, machine-readable format.
- undoWithdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- flagLodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.
International Data Transfers
Your data may be transferred to and processed in countries outside the EEA or the UK by our third-party service providers. Where the GDPR or UK GDPR applies, we will seek to rely on an adequacy decision, standard contractual clauses, a UK addendum, or another lawful transfer mechanism where required.
15. Marketing, Tracking, and Device Controls
You may have choices regarding account information, device permissions, cookies, advertising settings, and marketing communications.
- settingsAccount settings: You may be able to update profile information and certain preferences within the Services.
- smartphoneDevice permissions: You may be able to manage location, camera, microphone, storage, notifications, or similar permissions through your device settings.
- ads_clickAdvertising controls: You may be able to reset or limit advertising identifiers and use platform-level privacy controls.
- unsubscribeMarketing opt-out: You may unsubscribe from promotional emails or contact cs@pulsegamesstudio.com or privacy@pulsegamesstudio.com.
- notifications_offPush notifications: You may disable push notifications through your app or device settings.
- cookieCookie controls: You may adjust browser settings or use available cookie-management tools where applicable.
16. Policy Changes
We may revise this Privacy Policy at any time to reflect changes in law, service features, operational methods, or business needs. When we do, we may update the "Last Updated" date at the top of this page and provide notice where required by law or where we consider it appropriate. If you continue to use the Services after the effective date of the revised Policy, the updated version will apply to the extent permitted by law.
17. Contact and Account Deletion
Questions about this Policy or our privacy practices may be directed to:
Company
pulsegamesstudio
Gangnam-gu, Seoul, Republic of Korea