Delete your account
We value your privacy and autonomy. If you wish to permanently remove your data and close your account, please follow the steps outlined below.
1How to Request Deletion
Option A: Send an Email
Contact our support team at cs@pulsegamesstudio.com from the email address associated with your account. Use the subject line: "Account Deletion Request".
Option B: In-App Request
Settings > Account > Delete Account
Identity Verification
To protect your account security, we may ask you to confirm your identity. This may include a verification code sent to your registered email or in-app security questions.
Processing Period
Once verified, your request will be processed within 30 days. During this period, your account will be deactivated and inaccessible. After 30 days, your data will be permanently deleted.
Before you proceed
- closeAll in-game progress, virtual items, and achievements will be permanently lost.
- closeActive subscriptions or remaining in-app purchases will not be refunded.
- closeThis action is irreversible. Deleted data cannot be recovered.
- infoYou will need to include your account username or registered email in your request.
Data That Will Be Deleted
Account profile & credentials
Email, username, display name
Game progress & save data
Levels, scores, achievements
Virtual items & currency
All in-app purchases and earned items
Social connections
Friend lists and linked accounts
Data Retention & Legal Requirements
While we delete the vast majority of your personal information, we may be legally required to retain certain data for tax, auditing, or fraud prevention purposes. Any retained data will be strictly limited to what is necessary and will be stored in a secure, isolated environment inaccessible for any other purpose.
Examples of data that may be retained: Transaction records (for legal/tax compliance), fraud detection flags, and aggregated/anonymized statistical data that cannot be linked back to you.
Third-Party Platform Data
If your account is linked to third-party services (such as Google Play Games, or Facebook), deleting your account will disconnect those links. However, you must separately manage your data settings on those platforms to revoke their access or delete data held by them.
Ready to proceed?
Our support team is here to guide you through the account closure process and answer any privacy concerns.
Email Support Teamarrow_forwardResponse time: within 2 business days